Improve Efficiency & Effectiveness

Strategic Priority 4

We will improve efficiency and effectiveness with investments in upgraded technology and systems to promote process automation and strategic incentive programing for customer satisfaction metrics, while consistently delivering the highest quality products and services.


View this dashboard to learn more about how we are being more efficient and effective.

Note: We recommend using a desktop computer or device with a large screen when viewing this data.

View the Improve Efficiency and Effectiveness Dashboard


Operational Excellence & Compliance (inc. ERP)

  • Overhaul the enterprise resource planning system to streamline key processes and procedures, reducing the time to completion of key processes by 30%.

  • Regularly review the effectiveness and efficiency of administrative, operational and academic processes to ensure compliance with regulatory and governing agencies.

Campus Footprint and Sustainability

  • Reduce the campus’ carbon footprint and energy use by 20%.

  • Prioritize campus masterplan and align renovations and new construction with academic and research priorities.


  • Continue to improve the performance of the procurement function and implement industry best practices

  • Achieve financial sustainability through reduced vendor rates, competitively rebidding contracts, improving supplier management/contract management, strictly enforcing compliance to preferred vendors, University budgets and refined procurement policies and procedures

Customer Service and Engagement

  • Conduct campus-wide customer service training to improve the customer service experience for our students, employees and external customers.

  •  Engage the campus community to collaborate and share new ideas, methods and processes to increase productivity, improve efficiency, reduce costs and manage the assets of the University towards a sustainable future.

Core Team

Rawle Howard

AVP and Chief Procurement Officer

Office of the Chief Financial Officer and Treasurer

Ruby Roy

Deputy Chief Information Officer

Enterprise Technology Services